Delivery & Returns

Delivery

Standard delivery within 5 working days (UK) – Standard Courier rate £5.00
Orders will be despatched by Royal Mail or Parcel Force, a signature is required. The rate is fixed for quality of service.

European Shipping – £10.00

International shipping – £22.00

Please note:

  • We do not dispatch or deliver at weekends or public holidays.
  • Unfortunately we are unable to deliver to PO box addresses.
  • Certain destinations may take a little longer

Return Policy

You must contact us first to obtain a written return authorisation to return any Product with a returns number before returning any product to us. We operate a fair returns policy provided that you comply with this procedure and that you return the Products to us at your cost within 14 days beginning on the day after you receive the Products. You must take reasonable care of the Products, do not use them, do not remove tamper or alter any seal or wrapping and return any Products received in their original and unopened packaging and condition with the relevant order reference or delivery note. Please note that we do not accept returns of any personal or healthcare product under any circumstances. It is your responsibility to determine whether the Product is suitable for your needs before you order the product from us. If you open and used the Product it is consider beyond the hygiene levels we could reasonably accept and you are deemed to have accepted the goods and cannot return them. This is in accordance with our fair returns policy as we do not know you and your personal circumstances. This does not affect your statutory rights.

To return your Products please contact our customer care team on hello@theinfusionist.co.uk to receive the necessary return authorisation and arrange for return of the Products. The return of any Products will be at your cost. To qualify for a refund on Product(s) purchased, your return must include any gifts received with your purchase.

Full details of our returns policy can be viewed here.