Collection of personal information
Use of collected information
If you have elected to provide us with your personally identifiable information (e.g., by registering on theinfusionist.co.uk, emailing our customer service department, or placing an order) we will use that information to provide you with the relevant service e.g. respond to your email or fulfil your order including processing payments. We may also provide you with service related announcements concerning theinfusionist.co.uk or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcome email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns, and to provide the high level of customer service that theinfusionist.co.uk offers its customers. We may share your personally identifiable information within other group companies to assist us with these purposes so as to provide you with great customer service.
We may use the information you provide, as well as information about your transaction history that we collect, in aggregate form (i.e. in a form from which you cannot be identified) for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store, or accumulate such aggregated information concerning our visitors’ use of theinfusionist.co.uk, such as information regarding which of our pages are most popular. We may share or transfer such aggregated information with or to our group companies, licensees, and partners for these or similar purposes.
To the extent that you have provided us with any ‘sensitive personal data’ (such as information relating to health issues) we, and our service providers, will only use this information for the purposes of responding to any related queries or otherwise with your consent. By providing us with this information you explicitly agree to this usage. Other circumstances may arise where we would like to use your ‘sensitive personal data’ in sharing your stories about our products but we will only do so where you have given us your consent for such use.
When making a purchase on theinfusionist.co.uk or registering with the site or at any other relevant time when you submit personally identifiable information, you will be given the opportunity to receive marketing communications from us, and/or our other group companies by post, email and/or SMS. We may share your information with our third party marketing company to assist us in hosting and storing your data (and to assist in the maintenance and analysis of that data for these purposes).
If you do not want your data to be used for these purposes please make the appropriate choices in the marketing consent rubric presented to you.
Except as otherwise stated herein, we will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent
Choice / opt-out
where you have chosen to receive marketing communications from us and/or our group companies you may change your preferences at any time by visiting the ‘my account’ section of our site and following the links to change your marketing preferences. You may also click the “unsubscribe” link at the bottom of any email communication you receive from us and follow the instructions provided therein.
Third party involvement
Compliance with laws and other disclosures
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental, regulatory or law enforcement request. We may also exchange information, including personally identifiable information, with other companies and organisations for credit fraud protection and risk reduction.
In the event that we sell or buy any business or assets we may disclose your personally identifiable information to the prospective seller or buyer of such business or assets. Equally, if we or substantially all of our assets are acquired by a third party, personally identifiable information about our customers will be one of the assets transferred to the acquirer.
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires, or other events during your visit to theinfusionist.co.uk, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. Providing such information in these circumstances will happen only with your permission.
We may place a “cookie” on your computer’s hard drive so we can recognize you as a return user. A cookie is a piece of data that enables us to collect information such as your IP address, browser type and version and which of our products you’re interested in. we use this information to personalise your experience, to track and target your preferences, to save your shopping bag contents, to keep you signed in to make our site work more efficiently, to improve our site’s functionality and to better target advertising for our visitors. You agree to this use.
The cookie will be stored on your computer’s hard drive until you remove it. We may also use temporary or “session” cookies to help you shop. these cookies will expire when you place an order.
You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use theinfusionist.co.uk, but you may be limited in the use of some of the features. For further information regarding cookies, including details on how to refuse them, please visit www.allaboutcookies.org.
This is an essential temporary cookie used to store data about your visit and any choices you make or data you enter. This cookie is deleted when you close your browser.
Google Analytics cookies ( _utma, _utmb, _utmv, _utmz)
Third party links
Equally, if you interact with any of the pages of our site using plugins for any other social networks, including twitter, google+1 and addit, your activity may be available for review by other users of such social networks. Such use of your personally identifiable information will be subject to these social network’s own privacy policies and we suggest that you review these carefully.
Notification of changes
Updating your information and your rights
You have the ability to review, change and/or correct the personally identifiable information you provide us by calling +44 (0)7950 669 273 if you are a registered user, you can also review, change or correct your personal information at any time by logging in to your account by clicking the log-in link on theinfusionist.co.uk. You may request that we deactivate your account by emailling us at firstname.lastname@example.org.
You also have the right, subject to certain exemptions, to access your personally identifiable information that we hold. To exercise this right, please email us at email@example.com.
Let us know how we are doing
If you have any questions, comments, or concerns about our privacy practices, please contact us at firstname.lastname@example.org.
We implement various security measures in accordance with industry standards (including the use of certain commercially available security products) to protect the security of your personal information both online and offline. However, please be aware that, despite our efforts, we cannot guarantee the security of information transmitted over the internet. If you have any questions about security on theinfusionist.co.uk, you can contact us at email@example.com.