Privacy Policy

Privacy Policy

Thank you for taking the time to read our privacy policy.  References throughout this privacy policy to “us”, “we” and “our” mean The Infusionist Ltd of 71 Gaskarth Road, London SW12 9NN.

When you provide us with information (or when we generate information about you) through (“our site”), it is important for you to understand what information we collect about you during your visit and what we do with that information, so please read this privacy policy carefully. We have a strict policy where we do not rent or sell your information to anyone, for any reason.  If you have questions and/or concerns regarding the use of your data, please contact

Your visit to is subject to this privacy policy and our terms of use. Please note that this privacy policy governs only information provided to (or generated through your visit to)  and communications from It does not govern any other information or communications that may reference the infusionist, e.g., communications from other e-retailers or brick and mortar stores. For further information about these communications please refer to the relevant e retailer’s or store’s own privacy policy.

Collection of personal information
We may collect information about you in a number of ways. For example, if you decide to complete a user registration form or online survey, or sign up to receive communications from us, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number), age group, gender, and product and/or cosmetic concerns, and the brands and products you use. If you decide to place an order, we will also need to know your delivery and billing address, credit/debit card number and expiration date and will collect and/or generate information about your transaction history and interaction with the site. To protect your personal information, users registering at must also enter a user name/email address and password.  This information is referred to in this privacy policy as “personally identifiable information”.

When you submit your personally identifiable information on, you are giving your consent to the collection, use, and disclosure of your personal information as set forth in this privacy policy.

Use of collected information
If you have elected to provide us with your personally identifiable information (e.g., by registering on, emailing our customer service department, or placing an order) we will use that information to provide you with the relevant service e.g. respond to your email or fulfil your order including processing payments. We may also provide you with service related announcements concerning or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcome email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns, and to provide the high level of customer service that offers its customers.  We may share your personally identifiable information within other group companies to assist us with these purposes so as to provide you with great customer service.

We may use the information you provide, as well as information about your transaction history that we collect, in aggregate form (i.e. in a form from which you cannot be identified) for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store, or accumulate such aggregated information concerning our visitors’ use of, such as information regarding which of our pages are most popular. We may share or transfer such aggregated information with or to our group companies, licensees, and partners for these or similar purposes.

To the extent that you have provided us with any ‘sensitive personal data’ (such as information relating to health issues) we, and our service providers, will only use this information for the purposes of responding to any related queries or otherwise with your consent.  By providing us with this information you explicitly agree to this usage.  Other circumstances may arise where we would like to use your ‘sensitive personal data’ in sharing your stories about our products but we will only do so where you have given us your consent for such use.

Marketing communications
When making a purchase on or registering with the site or at any other relevant time when you submit personally identifiable information, you will be given the opportunity to receive marketing communications from us, and/or our other group companies by post, email and/or SMS.  We may share your information with our third party marketing company to assist us in hosting and storing your data (and to assist in the maintenance and analysis of that data for these purposes).

If you do not want your data to be used for these purposes please make the appropriate choices in the marketing consent rubric presented to you.

Except as otherwise stated herein, we will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent

Choice / opt-out
where you have chosen to receive marketing communications from us and/or our group companies you may change your preferences at any time by visiting the ‘my account’ section of our site and following the links to change your marketing preferences. You may also click the “unsubscribe” link at the bottom of any email communication you receive from us and follow the instructions provided therein.

Third party involvement
We may retain other companies and individuals to perform any of the purposes listed in our privacy policy on our behalf. Examples include customer support specialists, webhosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms, email service providers, payment processors and other data processors.  All such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose. Some of our third party partners who have access to our information may be based outside the European Economic Area, in jurisdictions whose laws do not guarantee the same level of protection. However, we carefully select our partners by requiring that they adhere to strict privacy guidelines, use your information solely for the purposes for which it was given to them, and will never sell or rent your information.

Compliance with laws and other disclosures
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental, regulatory or law enforcement request. We may also exchange information, including personally identifiable information, with other companies and organisations for credit fraud protection and risk reduction.

In the event that we sell or buy any business or assets we may disclose your personally identifiable information to the prospective seller or buyer of such business or assets.  Equally, if we or substantially all of our assets are acquired by a third party, personally identifiable information about our customers will be one of the assets transferred to the acquirer.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires, or other events during your visit to, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. Providing such information in these circumstances will happen only with your permission.

Use of cookies & log files
We may place a “cookie” on your computer’s hard drive so we can recognize you as a return user. A cookie is a piece of data that enables us to collect information such as your IP address, browser type and version and which of our products you’re interested in.  we use this information to personalise your experience, to track and target your preferences, to save your shopping bag contents, to keep you signed in to make our site work more efficiently, to improve our site’s functionality and to better target advertising for our visitors. You agree to this use.

The cookie will be stored on your computer’s hard drive until you remove it.  We may also use temporary or “session” cookies to help you shop. these cookies will expire when you place an order.

You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use, but you may be limited in the use of some of the features.  For further information regarding cookies, including details on how to refuse them, please visit

This is an essential temporary cookie used to store data about your visit and any choices you make or data you enter. This cookie is deleted when you close your browser.

Google Analytics cookies ( _utma, _utmb, _utmv, _utmz)
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visit. Read the Google Analytics privacy policy

Third party links  may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This privacy policy applies only to the information we collect on We encourage you to read the privacy policies of other websites you link to from or otherwise visit.

Social networks
if you click “like” or make a comment on using a facebook social plugin, your activity may be published on facebook and shown to your facebook friends who visit, and you consent to these purposes. We encourage you to read the facebook privacy policy for more information.  We are not responsible for facebook’s use or protection of your information.

Equally, if you interact with any of the pages of our site using plugins for any other social networks, including twitter, google+1 and addit, your activity may be available for review by other users of such social networks.  Such use of your personally identifiable information will be subject to these social network’s own privacy policies and we suggest that you review these carefully.

Notification of changes

we may revise this privacy policy from time to time. If we decide to change our privacy policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this privacy policy. Should there be any changes that would affect your choice to receive marketing communications we will notify you to obtain permission.

Updating your information and your rights
You have the ability to review, change and/or correct the personally identifiable information you provide us by calling +44 (0)7950 669 273 if you are a registered user, you can also review, change or correct your personal information at any time by logging in to your account by clicking the log-in link on You may request that we deactivate your account by emailling us at

You also have the right, subject to certain exemptions, to access your personally identifiable information that we hold. To exercise this right, please email us at

Let us know how we are doing
If you have any questions, comments, or concerns about our privacy practices, please contact us at

We implement various security measures in accordance with industry standards (including the use of certain commercially available security products) to protect the security of your personal information both online and offline. However, please be aware that, despite our efforts, we cannot guarantee the security of information transmitted over the internet. If you have any questions about security on, you can contact us at